Some attendees have been unable to see one or more of the following:
- Exhibitor booth chats and session room chats
- Pre-recorded session videos
- The Technical Support button
It is very likely that this is due to a corporate firewall, company device, or VPN. Thankfully, we have some instructions that you can pass to your internal IT teams to help resolve these issues:
Add the following to your network Allow Listing
Additionally, the following information may be helpful for your IT team:
"Access to XMLHttpRequest at 'https://www.rumbletalk.com/client/service.php?hash=000000' from origin 'https://remoteconnect.hubb.me' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource."
The access-control-allow-origin header is present, but is listed as * on this request, which may be removed from the request by network security protocol.
If it is allowed by your company policy, you can use a personal device that is not connected to a company internet connection as a short-term fix to circumvent these issues.
Finally, we have had users reporting that the session chat continually refreshes, thus making it difficult to type messages. The event platform support team is aware of this issue and is dedicating resources to getting this resolved as quickly as possible and will keep us updated as that moves forward.
Thank you for your participation and enjoy the rest of the week.
Sincerely,
The Nacha Team
